Our goal at JC Fitness Equipment is to make sure you get the best possible experience. Our aim is your utmost satisfaction with your purchase. Should you find any reason for dissatisfaction, we extend a refund or exchange option within 30 days of the purchase date, adhering to the conditions specified in this policy.

Refunds:

For a refund to be considered, the item must remain in its original condition and packaging. Any products that have undergone assembly, use, or incurred damage may not qualify for a refund. Refunds will be processed using the original payment method. Please note, we retain the right to refuse a refund if the item is returned not in its original condition

Exchange:

Should you desire to exchange an item for a different product or size, kindly reach out to us to coordinate the exchange process. Exchanges are contingent upon availability, and we retain the discretion to decline an exchange if the item is not returned in its original condition.

Return Shipping:

The expense of return shipping falls upon customers unless the item is damaged or defective. We advise utilizing a trackable shipping method and insuring the item, as we bear no responsibility for any lost or damaged items during return shipping.

State/Province Regulations:

Certain states and provinces may impose additional requirements regarding refund policies. We adhere to all relevant laws and regulations, and any specific restrictions or limitations will be clearly delineated on our website and communicated to customers upon purchase.

Conditions and Restrictions:

We retain the discretion to decline a refund or exchange if the item is not returned in its original condition or if the request is made beyond the 30-day return window. Refunds or exchanges are not available for clearance or sale items, personalized or customized products, or products that have been used, assembled, or damaged.

Get in Touch:

Should you have any inquiries or concerns regarding our refund and returns policy, please don’t hesitate to reach out to us at info@jcfitnessequipment.com.au or via phone at +61 480 004 163.

We appreciate your decision to choose JC Fitness Equipment. Your satisfaction is paramount to us, and we’re here to ensure you’re fully content with your purchase.